Effective Date: 17/07/2026
At DivineIndi.com, customer satisfaction is our priority.
Returns
You may request a return within 7 days of receiving your order if:
- The product is damaged upon delivery.
- The wrong item was delivered.
- The product has a manufacturing defect.
Returned products must:
- Be unused
- Be in original packaging
- Include all accessories and invoices
- Not be damaged due to customer misuse
Non-Returnable Items
The following items are generally not eligible for return:
- Used products
- Customized or personalized products
- Gift cards
- Digital products or downloadable content
- Products damaged after delivery due to improper handling
Refund Process
After receiving and inspecting the returned product:
- Approved refunds are processed within 5–10 business days.
- Refunds are credited to the original payment method.
- Depending on your bank or payment provider, additional processing time may apply.
Exchange Policy
Products may be exchanged if:
- Wrong item received
- Damaged during transit
- Manufacturing defect
Exchanges are subject to stock availability.
Cancellation Policy
Orders may be cancelled before shipment.
Once shipped, cancellation requests cannot be accepted. Customers may instead request a return if eligible.
Damaged Products
If you receive a damaged package:
- Contact us within 48 hours of delivery.
- Share photographs of:
- Product
- Packaging
- Shipping label
- Invoice
Failure to report within the specified period may affect eligibility.
Shipping Charges
- Return shipping charges may be borne by the customer unless the error was ours.
- Original shipping charges are generally non-refundable unless required by law or due to our error.
Contact
Email: support@divineindi.com
Website: https://divineindi.com